Those who have this service agreement on the hardware: Does your contract cover the Vastech processor? Or only the Imagesetter? Loren Maurina President L & L Printing, Inc. dba: Allegra Print & Imaging - Clinton Twp dba: Allegra Print & Imaging - Warren ph (586) 263-0060 fx (586) 263-4895 Loren at InkOnPaper.biz