[PrintOwners] BCT overs/unders

[Simon Sheers]

We have the same experience.
500 of 10pt CC1S, raised ink business cards ordered, 444 delivered.
The excuse is 'they don't fit into the box with that thick stock'.
Duh? Doesn't raised ink increase the thickness? Why supply a fancily 
preprinted BCT business card box that won't contain 500 raised ink 
cards?

We just asked, and were given, reprints at no charge.

> Please let me know your experience. I am currently trying to negotiate 
> a credit with BCT. Ordered 500 Classic Laid envelopes/laser safe 
> thermographic black ink. They delivered exactly 450. This was a 
> reorder. My production manager thought the box looked a little empty 
> and counted them. I phoned BCT and asked for a $7.90 credit. They said 
> I was not entitled to it. They also told me if they went over I would 
> not be billed for the overs. As I very rarely order envelopes I am not 
> certain if I am not entitled to the credit. I get billed for overs 
> from Folder Express and many others.

Please reply to Simon Sheers at:
<ssheers at sheergraphics.com>

Sheer Graphics Inc.
47 Chestnut Avenue,
Westmont, IL 60559-1127
Tel: (630) 654-4422
<http://www.sheergraphics.com>
Printing the message . . . and a whole lot more