[PrintOwners] BCT overs/unders

[Havens Printing and Copy Shop]

There may be something in their "Terms and Conditions" as to what 
constitutes a full delivery.

Austin Havens, Owner
Havens Printing & Copy Shop
200 N Main
McPherson, KS 67460
620-241-5400
ahavens at sbcglobal.net

----- Original Message ----- 
From: "Linda Baribeau" <lbaribeau at paragon-print.com>
To: <printowners at printweb.org>
Sent: Tuesday, March 18, 2008 1:17 PM
Subject: [PrintOwners] BCT overs/unders


***** This is a PrintOwners List Message *****

Please let me know your experience. I am currently trying to negotiate a 
credit with BCT. Ordered 500 Classic Laid envelopes/laser safe thermographic 
black ink. They delivered exactly 450. This was a reorder. My production 
manager thought the box looked a little empty and counted them. I phoned BCT 
and asked for a $7.90 credit. They said I was not entitled to it. They also 
told me if they went over I would not be billed for the overs. As I very 
rarely order envelopes I am not certain if I am not entitled to the credit. 
I get billed for overs from Folder Express and many others.

Linda


Linda Baribeau
Paragon Printing & Graphics, Inc.
2041 West Mill Road
Glendale, WI  53209
Ph. 414-332-2080  Fax 414-964-3299
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