[PrintOwners] Lancer Label Problem

[Steve Blatman]

We once had a vendor replace and pay us to reprint about 15M #10 
window envelopes. You could feel that they only had about half the 
usual amount of adhesive on the flaps, and the customer complained 
that they weren't sticking closed.

A good vendor stands behind their product, just as we (and I sure 
most of you) do.

Steve

> 
> We have had the paper vendor and or mill pay for reruns 3 or 4 times over 
> the last 15 years. Bad coating on MeadMark V comes to mind. We also had 
> crack and peel with no slits on the back. They paid for the whole rerun each 
> time. Smaller jobs, around 200.oo each time.
> Thanks,
> 
> 
> Michael Shuta
> Arbor Printing & Graphics, Inc
> 630-969-2277
> www.arborprinting.com
> mike at arborprinting.com
> 
> 
> 
> Jeff,
> 
> Playing Devil's advocate here, but I'm bored and killing time until my
> baseball game tonight.
> 
> What else would you really have them do? I have never had a paper
> vendor pay for my press time if there was a problem with the paper.
> You mentioned this was a one color piece. What if it had been 4 color
> and then foil imprinted? Would they be expected to pay for that as well?
> 
> Maybe I have the wrong vendors, but I would not expect them to do any
> more than they did....
> 
> OK, off to the baseball game!
> 
> Ben Travis
> 
> Copy Express
> 4004-A South Blvd.
> Charlotte, NC 20209
> cpyxpres at bellsouth.net
> 704-527-1750
> On Jun 25, 2008, at 4:41 PM, Jeff Haines wrote:
> 
> > ***** This is a PrintOwners List Message *****
> >
> > We've been buying 10,000 laser sheet labels at a time from Lancer  Labels. 
> > We print 1 color on them on press and imprint in black on  our copier for 
> > our customer. The last batch was defective label  stock. The labels are 
> > peeling off and jamming the copier. We've been  running this job for 5 
> > years and purchasing label stock from them  for 2-3 times a year without a 
> > problem. They DO NOT stand behind  their product. Yes I did get them to 
> > replace the stock, but I'm out  the cost of reprinting the job on our 
> > press and all the lost time  messing with the defective product. Whenever 
> > I've had defective  paper from Xpedx or Roosevelt, they always stood 
> > behind it and paid  for press time. You would think as expensive as it is 
> > to get a new  customer who pays their bills promptly, they would take care 
> > of  their existing customers. But no they don't. They could care less 
> > about you. Because of their lack of quality control with the label  stock, 
> > we are losing money on this job. Now I'm looking for a new  supplier 
> > because and warning you about Lancer labels. DON'T USE  LANCER LABELS 
> > unless you want to risk losing your profit and not  have them stand behind 
> > their product all the way. I talked to Marcy  Fox 
> > (Marcy.Fox at lancerlabel.com) the customer service manager at  Lancer and as 
> > she did was apologize for any inconvenience, but as we  all know 
> > apologizing without actions is worthless. It's easy to says  words like 
> > that, but that does nothing to help me with my loss  because of their lack 
> > of quality control. Of course I stand behind  my work to my customer and 
> > am not going to charge them for rerunning  the job because the labels were 
> > defective.
> >
> >
> > Jeff
> >
> > Haines Printing Co.
> > 10575 W. Main Rd.
> > North East, PA 16428
> > (814) 725-1955 o Fax (814) 725-2244
> > email: jeff at hprinting.biz o www.hprinting.biz 
> > _______________________________________________
> > PrintOwners Discussion List
> > Post: PrintOwners at printweb.org
> > Info: http://rb.enter.net/mailman/listinfo/printowners
> >
> 
> 
> 
> 
> 
> _______________________________________________
> PrintOwners Discussion List
> Post: PrintOwners at printweb.org
> Info: http://rb.enter.net/mailman/listinfo/printowners
> 
> 
> 
> 
> _______________________________________________
> PrintOwners Discussion List
> Post: PrintOwners at printweb.org
> Info: http://rb.enter.net/mailman/listinfo/printowners
> 
> 
> 
> __________ NOD32 3218 (20080625) Information __________
> 
> This message was checked by NOD32 antivirus system.
> http://www.eset.com
> 
> 

Steve Blatman
Ink Spot Printing & Copy Center, Inc.
14 Church Road, Frazer, PA 19355 USA
Tel: 610-647-0776
Fax: 610-647-4560