[PrintOwners] RE: A/R Increase

[John Henry]

I am seeing the same. Sales are way up but AR is getting longer. 


Fun part of being a owner, a fitness place owes me $1500 from December, I
never should have let them charge but that is not the point. They have
ignored Kathy's statements and email, no effort to pay other than "we will
send a check".

So I step in with my 90% effective system to collect bills.

I start out like this I call everyday and leave a message that I am owner of
XXX printing and I have a large past due amount, I would like xxx to call
me. I call the next day and leave messages with each person. I then call the
local chamber if they are member and ask for the director. I ask if they are
still in business and is XXXX is owner. I then state nicely mmmm seems odd I
can get them to call me back or pay my bill. I know in my chamber they call
me to see if they can help <GGG>

I even call on the weekend and leave voice or messages with whomever
answers. All ways polite but, with the information about past due bills and
I asking to call me ASAP, then I state I will call back the next day.

On week two, I call 2 times a day and tell them I am coming to town and will
pick the check up. Even better if I get a worker bee I ask when the owner
will be and tell him to call me as I am willing stop and save them the
stamp.

By this time I get a very irate call back 90% of time telling to stop
calling they will pay. The guy today went on to say how things are hard and
will pay this weekend as he is in Connecticut and out of the country
<GGGGGGG> did not know Connecticut was not in the US, but hey I will take
the money. He promised to UPS it to me on Sunday???

I do not do this when I have a person who works with me. This is when you
try and stiff me and do not return calls or lie. It happens once or twice a
year and I make it personal, all this takes less than 2-3 mins a day and I
make a game of it. I use my cell, other lines anything to get by caller ID

I have been told this is against the fair credit laws; it is not as the
OWNER you can call anytime as often as you want. If you turn to over to
others you are limited in what you do.

I lose less than 1% of my sales to bad payment a year, always a long term
account who fell on bad time. Other who try and beat me I use this method
and get paid.



John M. Henry
Mitchell Printing & Mailing Company
125-129 East First Street
Oswego, New York 13126
(315) 343-3531
(315) 343-3577 Fax
www.mpcny.com
John at mpcny.com