[PrintOwners] Danka

[Paula Smith]

As we have all discussed, service is LOCAL. No matter what company is in
your area, be they Xerox, Danka, KMBS, IKON, etc, the KEY is who they
employee to service the machines. And even that can change from day to day.
In my experience, it is a crap shoot. 

We used to love Danka's service on a couple of small iR7200s, so much so
that we went with Danka when we recently upgraded to the very similar
iR7086s. Big mistake! Our favorite technicians had not been trained on the
7086s (my bad for assuming they would be, since the machines were so
similar), and the new techs suck the life out of me with every service call.
So Danka went from being the hero to the goat in the space of a week.

Everyone seems to love Xerox, but my experience has been painful at best and
actionable at worst. I have hundreds of thousands of dollars of equipment
coming off lease this year (thank god) and I am counting the minutes until I
will never have to think the X word again in my life.

KMBS has been great so far, with our 6500, 451 and 750, and I have been very
satisfied, but if all my techs suddenly migrated to IKON, I'd probably have
to reconsider using KMBS if I didn't like the new guys.

Just like in our own printing companies, having a consistent, high quality
employee base and lack of turnover can and will create loyal customers.

YMMV

Paula Smith
Curry Printing & Copy Center
314 North Charles Street
Baltimore, Maryland 21201
410.685.2679
410.685.1018 fax
www.curryprint.com
paula at curryprint.com
"IMPOSSIBLE DEADLINES MET"

> -----Original Message-----
> From: printowners-bounces at printweb.org [mailto:printowners-
> bounces at printweb.org] On Behalf Of Craig Dellinger
> Sent: Wednesday, July 02, 2008 1:33 PM
> To: Discussion List for Printing Business Owners Only
> Subject: Re: [PrintOwners] Danka
> 
> ***** This is a PrintOwners List Message *****
> 
> We have had them servicing our black and white machines (Canon ir8500
> and ir7105) and previous.  The potential of us purchasing a KM machine
> in this area went way down when I found out they'd be servicing them.
> There is no comparison between the color service (Xerox) and our black
> and white service (Danka). We always tried to have two vendors to play
> against each other when it came time for negotiating, but I think we'll
> switch to Xerox the next go round. Danka can usually figure out how to
> make a copy off the glass, but when you're dealing with rips - not so
> much.
> 
> Craig  Dellinger
> President
> New Haven Print & Copy
> Fort Wayne, Indiana USA
> 
> 
> 
> Charlene Sims wrote:
> > ***** This is a PrintOwners List Message *****
> >
> > Do any of you have service with Danka.  I know they have had some
> struggles,
> > and I know things are changing there but as far as any local
> dealerships, or
> > with their Technology facilities in Florida, being able to trouble shoot
> on
> > the phone, VDP training and support and overall general service, what is
> > your experience.  I would really love to talk to you.
> >
> > ch
> >
> >
> >
> > Charlene Sims
> >
> > President
> >
> > The Master's Press, Inc.
> >
> > 14550 Midway Road
> >
> > Dallas, Tx  75244
> >
> >
> >
> > 972-387-0046   fax 972-404-0317
> >
> > www.TheMastersPress.com
> >
> > char at themasterspress.com
> >
> >
> >
> >
> >
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> >
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