[PrintOwners] RE: Service Agreements

[James Laber]

We did this about 3 years ago when we were with IKON. They lost all their
best techs to another dealer. We made a call and transferred service with no
additional cost. They could have pressed the issue but did not on getting
out of the service contract. The unfortunate part is now the other company
has lost the better techs. I have given up and just signed for a new XEROX
as they have never failed us in the past when it comes to service. The
unintended costs of all these interruptions in the work flow cost a whole
lot more.

Jim Laber
Idea! Printing & Graphics Inc
1921 E Main St
Visalia CA 93292
559-733-4149 X118
Fax: 559-636-3690
jim at visaliaidea.com
http://www.visaliaidea.com/
Member Of: Visalia Chamber of Commerce
Tulare Chamber of Commerce
Exeter Chamber of Commerce
NAQP-National Association of Quick Printers 
ASI-Advertising Specialty Institute