[PrintOwners] Discount Label CS conversation

[Ron Sardo]

Amazing

4th order in a row Discount Label made a mistake.

The first three times I was pleasant.

I just got off the phone with Robin...

I said to Robin, "Your company has a quality control problem"
She agreed and went on to say "Sir, you have to understand we do about 
2,000 orders everyday and out of that only 190 people call with a problem!"

"Robin" I said, "That is over a 9% error rate, industry standard is 
2%-3% errors. I need a vendor I can trust."

We left at as they will reprint it today and overnight it. I will have 
it tomorrow, on their dime.

They funny thing I realized during our conversation was, they where 
proud of the fact that they can fix their errors so quickly. These 
people are more "re-active" instead of "pro-active". They are more 
concerned with putting out fires instead of preventing them. A lousy way 
to run a business.

-- 
Ron Sardo
Sugarloaf Print Shop
mailto:po-lists at sugarloafprint.com
www.sugarloafprint.com
570-788-5099 • Fax: 570-788-6077