[PrintOwners] Costs Re: PrintSmith Switch

[Rick Foster]

In reference to the message sent by John Henry, on 11/2/07, at 9:27 AM -0500:

>Here is something to add in. I let my service drop last year out of my
>protest of EFI. I now find I may need to upgrade to version 8 and get more
>seats (3-4 more). If I do that I will have to pay 2 years service (last year
>and this year) to get back on service. + $995 for 3 extra seats (Total of
>7), I may need 4 so it could be higher. So right now I would pay $2500, to
>get what I need from EFI.

Same boat here John, I plan to switch the same way. When the cost to 
continue PS is higher than starting new with PP it will be bye bye 
EFI.

I stopped paying for service when the annual price jumped triple in 
one year. For some of you paying out $600-1000 a year for maintenance 
is no big deal, but to me paying out an annual "insurance" policy I 
never use to get a free upgrade every other year or so wasn't worth 
it. I have called PS 2 times for service in 10 years. Last time being 
6 years ago. I quit upgrading because of bugs, versions being 
released before they were ready, and the problems it caused others 
working around known problems. If I need service now it will be 
cheaper to switch than to call PS.

PS is a good program and does everything we need it to do, but the 
cost of doing business with them is in my opinion way over the top. 
If they had continued the lower support level (email only) or even 
offered a upgrade only and pay per call for support program I would 
continue. But I feel my hands are tied when the only option is pay 
for full service I never use to get the latest buggy version.

The other thing I find ironic is I could wait another year and buy a 
new full version of PS out of the box and be up to date with the 
current version for less money than upgrading what I have now by 
paying for support I didn't use the last several years. Run it for 
4-5 years and buy another new out of the box version and save money.
-- 

Rick

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        Rick B. Foster          JMJ Printing Co. LLC - Snohomish, WA
  mailto:rick at jmjprinting.com        http://www.jmjprinting.com
         425.334.9716               Your Full Service Print Shop
       425.397.9716 Fax             We Appreciate Your Business!
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